Passengers friend is a legal-tech company based in Germany that enforces compensation claims for air passengers. It focuses on claims arising from flight delays, cancellations, and denied boarding under European Union regulations. The company operates a B2C claims service, where it assumes the full process risk for individual customers and pursues claims against airlines in exchange for a 36% success-based commission. Its reported court success rate for these claims is 99%.
For the business-to-business sector, the company offers PF Gold, an advance flight protection product for travel agencies. It reports partnerships with over 2,200 travel agencies and partners. The maximum compensation per claim under EU law is up to €600. The company highlights over a decade of established presence and a commitment to quality characterized as "made in Germany."
